I build systems
that actually
work.
Automation engineer and ops leader specializing in workflow design, AI integration, and the kind of tooling that eliminates the stuff nobody should be doing manually.
Technical Support Specialist Scorecard
Automated QA scoring system integrating ticketing, Toggl time-tracking, SLA metrics, and escalation data via APIs into a unified analyst dashboard.
Toggl → Sheets Automation
Apps Script pipeline pulling multi-workspace Toggl data into Google Sheets with daily triggers, billable filters, and automated monthly exports.
Ops Revenue Report
Automated Gmail report with inline HTML styling, data pipeline from ops systems, and row-capping logic to stay within email size limits.
Claude AI Enablement Program
Three-session education roadmap rolling out Claude adoption org-wide, including training materials, prompt libraries, and usage tracking.
Monday.com Board Manager
Apps Script integration with declarative field config, parallel batch fetching, and GraphQL API calls for real-time ops dashboards.
Make.com Automation SOP
Enterprise-grade SOP covering governance, security, architecture, logging, and deployment standards across a multi-team automation platform.
I'm a Technical Delivery Manager at Feedonomics (a BigCommerce company), where I lead operational automation, reporting infrastructure, and AI enablement across Global Services. I build tools that close the gap between what software promises and what teams actually need.
Based in Arizona. I work at the intersection of operations, engineering, and AI — coding in Python and JavaScript, building on Google Workspace, Make.com, Monday.com, and Zoho. Currently focused on scaling intelligent automation and AI adoption inside enterprise ops teams.